The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provider
South Yorkshire Mayoral Combined Authority · published 16 Oct 2026
- Deadline
- 16 Nov 2026, 12:00 · questions by 6 Nov 2026, 17:00
- Estimated value
- £300,000 excluding VAT where stated
- Procedure
- Open procedure · above threshold
- Contract dates
- 11 Jan 2027 to 31 Mar 2030
- Where
- Yorkshire and the Humber
- Categories (CPV)
- 48445000 Customer Relation Management software package
- 72212445 Customer Relation Management software development services
- 72220000 Systems and technical consultancy services
- 79980000 Subscription services
- Small businesses
- The buyer marks this as suitable for SMEs.
- Award criteria
- Quality (quality)65%
- Price (price)25%
- Social Value (quality)10%
Description
The opportunity is for a technology and customer service platform supplier to support delivery of SYMCA's new e-bikes project. The Platform Supplier shall provide and operate a digital platform that supports both the operational delivery of the scheme and the achievement of the wider programme objectives, including:
- Branded White-Labelled Website
- Subscription and Payment Management
- Customer Qualification and Checks
- Insurance and Theft Management
- Asset Tracking and Bike Allocation
- Customer Order Ticketing
- IoT (Internet of Things) Integration, including GPS Tracking
- Data Collection
- Customer Service and Customer Relationship Management (CRM)
- Legal and Compliance
- Management Information, Reporting and Analytics
Deciding whether to bid?
Upload the tender pack and get a brief with every pass/fail requirement quoted from the documents, the scoring model and the questions you must answer. The first brief is free.