Refund Policy

Purchases are made through Paddle.com, our merchant of record. Paddle issues your invoice and processes refunds on our behalf.

If you are not satisfied with a paid plan, ask for a refund within 14 days of your first payment for that subscription and we will refund it in full.

Renewal payments are generally not refundable. If you forgot to cancel before an annual renewal, contact us within 7 days of the charge and we will refund the unused renewal where we reasonably can.

E-mail support@bidfolio.co.uk from the address on the account, with the workspace name and the Paddle order number from your receipt. You can also use the link in your Paddle receipt.

Approved refunds are returned to the original payment method. Depending on your bank this usually takes 5–10 business days.

You can cancel at any time from Settings → Billing. Cancelling stops future renewals; the workspace keeps its paid features until the end of the period already paid for.

We may refuse a refund where there is evidence of abuse (for example repeated purchases and refunds) or a breach of the Terms of Service.

Nothing in this policy limits rights you have under mandatory consumer law.