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For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service

Oldham Metropolitan Borough Council · published 18 Oct 2026

Deadline
16 Nov 2026, 17:00 · questions by 6 Nov 2026, 17:00
Estimated value
£750,000 excluding VAT where stated
Procedure
Open procedure · above threshold
Contract dates
1 Jan 2027 to 31 Dec 2029
Where
North West
Categories (CPV)
  • 79510000 Telephone-answering services
  • 98340000 Accommodation and office services
Small businesses
The buyer marks this as suitable for SMEs.
Award criteria
  • Technical / Quality Assessment (quality)70%
  • Fixed Price Envelope per Annum (price)20%
  • Social Value Assessment (quality)10%

Description

To meet legal requirements to provide an out-of-hour emergency service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service. The successful contractor will undertake the duties outlined within the Out of Hours Contract enabled the Local Authority to continue to fulfil its statutory responsibilities and provide emergency out of hours housing advice and support. The Out of Hours Emergency Homelessness Support Service is a telephone-based service that residents can contact outside of usual office hours: Monday - Friday 5pm-9am overnight support, and Saturday - Sunday 24hours support inclusive of bank holidays. Based on historical spend it is estimated the new contract spend will be circa £125,000 per annum. This figure does not guarantee the Contract value or spend.

Notices for this procurement

  1. 18 Oct 2026 · Tender notice (update)098239-2026 (opens in a new tab)
  2. 18 Oct 2026 · Tender notice098237-2026 (opens in a new tab)
  3. 29 Sept 2026 · Planned procurement notice (update)091648-2026 (opens in a new tab)
  4. 27 Sept 2026 · Planned procurement notice091215-2026 (opens in a new tab)

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