PRO005158-Services-Contract-System Integrator : Billing and CRM
United Utilities Water Limited · published 23 Sept 2026
- Deadline
- 18 Dec 2026, 12:00 · questions by 16 Oct 2026, 12:00
- Estimated value
- £10,000,000 excluding VAT where stated
- Procedure
- Competitive flexible procedure · above threshold
- Contract dates
- 19 Apr 2027 to 18 Apr 2032
- Where
- North West (buyer's location)
- Categories (CPV)
- 72227000 Software integration consultancy services
- 72200000 Software programming and consultancy services
- 72212445 Customer Relation Management software development services
- 72263000 Software implementation services
- 72265000 Software configuration services
- 72300000 Data services
- Award criteria
- Experience (quality)60%
- Cyber Security (quality)20%
- Data Protection (quality)20%
Description
System Integrator (SI) to support the implementation of the target end state for United Utilities. The appointed supplier will be responsible for delivering end-to-end systems integration services, including solution design, configuration, integration, data migration, testing, deployment, transition to the future-state operating model, hypercare, and ongoing support and maintenance. As a critical capability within a regulated utility environment, the target end state must support accurate billing, revenue assurance, regulatory compliance, operational efficiency, an enhanced customer experience, and the modernisation of business processes through the adoption of leading industry practices.
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