Provision of Independent Health Complaints Advocacy Service
London Borough of Brent · published 23 Oct 2026
- Deadline
- 23 Nov 2026, 13:00 · questions by 16 Nov 2026, 00:00
- Estimated value
- £300,000 excluding VAT where stated
- Procedure
- Below threshold - open competition · below threshold
- Contract dates
- 1 Apr 2027 to 31 Mar 2030
- Where
- London
- Categories (CPV)
- 85300000 Social work and related services
- Small businesses
- The buyer marks this as suitable for SMEs.
- Award criteria
- Quality (quality)40%
- Price (price)50%
- Social Value (quality)10%
Description
This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution. The service will also support clients’ complaints concerning health and social care services. The service will support the client through the appropriate complaints processes of the service they accessed. The key aspect of the role of the service is the focus on empowering and supporting clients, their family, carer or representative. Contract Start Date: 1 April 2027 Contract End Date: 31 March 2030 Possible Extension up to 2 years
Notices for this procurement
- 23 Oct 2026 · Tender notice100678-2026 (opens in a new tab)
- 11 Sept 2026 · Preliminary market engagement notice086523-2026 (opens in a new tab)
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