Debt Collection
United Utilities Water Limited · published 11 Sept 2026
- Deadline
- 29 Dec 2026, 16:00 · questions by 2 Oct 2026, 00:00
- Estimated value
- £43,554,266.80 excluding VAT where stated
- Procedure
- Competitive flexible procedure · above threshold · sets up a framework
- Contract dates
- 1 Oct 2027 to 30 Sept 2030
- Where
- North West
- Categories (CPV)
- 79940000 Collection agency services
- Lots
- 5 lots
- Lot 1 - Live, vulnerable & leaver FA — £14,160,648
- Lot 2 - BPO Outbound service (1) — £5,481,359
- Lot 3 - Trace & collection final debt (1) — £2,959,324
- Lot 4 - Tertiary & Reconnect (1) — £20,553,617
- Lot 5 – Probate services/deceased (1) — £399,316
- Small businesses
- The buyer marks this as suitable for SMEs.
- Award criteria
- Technical (quality)50%
- Commercial (price)50%
Description
The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines. United Utilities will provide Customer Data containing the details of the Debts to the Supplier who will work through the agreed processes to collect the Debts and remit the collected funds back to United Utilities including any additional information obtained whilst securing payment. All Suppliers must adhere to all applicable industry standards and Good Industry Practice and be able to ensure compliance and how failures are managed and resolved.
Notices for this procurement
- 11 Sept 2026 · Tender notice (update)086252-2026 (opens in a new tab)
- 9 Sept 2026 · Tender notice085336-2026 (opens in a new tab)
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