Managed Network Services
Royal Borough of Greenwich · published 12 Nov 2026
- Deadline
- 14 Dec 2026, 17:00
- Estimated value
- £16,000,000 excluding VAT where stated
- Procedure
- Open procedure · above threshold
- Contract dates
- 8 Jul 2027 to 7 Jul 2032
- Where
- London
- Categories (CPV)
- 64200000 Telecommunications services
- 72400000 Internet services
- Small businesses
- The buyer marks this as suitable for SMEs.
- Award criteria
- Network Architecture & Design (quality)6%
- Wi-Fi Services (quality)3%
- Cloud & Multi-Cloud Networking (quality)4%
- Security & Firewall Management (quality)4%
- Voice & Unified Communications (quality)3%
- Monitoring & Tooling (quality)3%
- ITIL Service Management (quality)3%
- Service Desk & SIAM Integration (quality)2%
- Support Model (quality)3%
- Major Incident Management (quality)2%
- Reporting & Governance (quality)2%
- Transition Plan (quality)5%
Description
The Royal Borough of Greenwich is seeking a Managed Service Provider (MSP) to deliver a fully managed network service. The Council operates a substantial and geographically distributed network estate across multiple locations throughout the borough, comprising of several hundred network and security devices that support approximately 4,000 staff and the delivery of services to around 300,000 residents. The Managed Service Provider (MSP) will provide end-to-end management of the Council's network services and the core scope of services include:
• LAN and WAN management
• Wi-Fi infrastructure across all sites
• Internet connectivity and external access services
• Network security services (including firewalls and secure access)
• Connectivity to cloud platforms (including multi-cloud and SaaS services)
• Voice and unified communications support (Teams telephony ecosystem)
• Third-party connectivity and supplier integration.
• Advice and guidance on networking design, best practice and security. The Council operates a multi-supplier environment and expects the successful supplier to work collaboratively within a Service Integration and Management (SIAM) model. The supplier shall maintain effective working relationships with Council teams, incumbent suppliers, strategic partners, and third-party providers to ensure the seamless delivery of services.
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