Information, Advice & Guidance for RBWM
Royal Borough of Windsor & Maidenhead · published 20 Oct 2026
- Deadline
- 19 Nov 2026, 13:00 · questions by 10 Nov 2026, 13:00
- Estimated value
- £124,000 excluding VAT where stated
- Procedure
- Open procedure · above threshold
- Contract dates
- 1 Apr 2027 to 31 Mar 2028
- Where
- South East
- Categories (CPV)
- 85000000 Health and social work services
- Small businesses
- The buyer marks this as suitable for SMEs.
- Award criteria
- Technical (quality)100%
Description
The Royal Borough of Windsor and Maidenhead is seeking a Information, Advice and Guidance (IAG) Service to deliver accessible, resident-focused support across Windsor, Maidenhead, and Ascot. The provider will supply multi-channel provision including face-to-face sessions, telephone support, and digital access, alongside community outreach. Services must be delivered in accordance with defined volume, performance, and requirements to ensure timely issue resolution, crisis prevention, and positive outcomes for borough residents.
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