Managed Debt Collection Services
Government Commercial Agency · published 22 Oct 2026
- Deadline
- 27 Nov 2026, 15:00 · questions by 5 Nov 2026, 15:00
- Estimated value
- £650,000,000 excluding VAT where stated
- Procedure
- Open procedure · above threshold · sets up a framework
- Contract dates
- 31 Mar 2027 to 30 Mar 2030
- Where
- UK-wide
- Categories (CPV)
- 66170000 Financial consultancy, financial transaction processing and clearing-house services
- 71621000 Technical analysis or consultancy services
- 75112000 Administrative services for business operations
- 75120000 Administrative services of agencies
- 75130000 Supporting services for the government
- 79200000 Accounting, auditing and fiscal services
- 79400000 Business and management consultancy and related services
- 79720000 Investigation services
- and 6 more
- Small businesses
- The buyer marks this as suitable for SMEs.
- Award criteria
- 2.2 Social Value (quality)10%
- Case Management System (CMS) (quality)20%
- Managed Service (quality)20%
- Collection Strategies (quality)20%
- Price (price)30%
Description
This framework is for the provision of Managed Debt Collection Services using a Managed Service Provider (MSP). The MSP will manage a panel of FCA regulated Debt Collection Agencies (DCAs) who have specialist capabilities in debt management. The DCAs offer desk based collection services to arrange repayment of outstanding debts. The MSPs will use data to create debt recovery strategies and monitor performance. The MSP will ensure debt is collected sustainably and fairly, including identification and ethical treatment of vulnerable consumers.
Notices for this procurement
- 22 Oct 2026 · Tender notice (update)099957-2026 (opens in a new tab)
- 22 Oct 2026 · Tender notice099943-2026 (opens in a new tab)
- 8 Sept 2026 · Pipeline notice (update)085111-2026 (opens in a new tab)
- 8 Sept 2026 · Pipeline notice (update)084739-2026 (opens in a new tab)
- 8 Sept 2026 · Preliminary market engagement notice (update)084717-2026 (opens in a new tab)
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