Preliminary market engagement notice105814-2026
Contact Management Project
Expected to be publishedApr 2027The buyer’s own estimate; it can move.
- Market engagement closes16 days left
- Published6 Nov 2026
- Estimated value
- Value not published
- Contract term
- 1 Aug 2027 to 30 Jul 2031 (4 years)
- Lots
- Not divided into lots
- Categories
- 72000000IT services: consulting, software development, Internet and support
- Regions
- East Midlands
The buyer’s description
“procurement of UC telephony and contact centre system West Northamptonshire Council is undertaking pre-market engagement to support market research only and to help make any procurement process more focused and efficient Whilst this notice is categorised under Unified Communications Telephony and Contact Centre, West Northamptonshire Council welcomes responses from suppliers of CRM, Contact Centre, UC Telephony, Integration and related customer engagement capabilities. The engagement forms part of a wider Contact Management Programme seeking to modernise customer interactions across multiple channels”
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