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Preliminary market engagement notice088758-2026

Avaya Aura Contact Centre System Replacement

BuyerGreater Manchester Combined Authority

Expected to be publishedNo date given in the noticeThe buyer’s own estimate; it can move.
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  • Market engagement closes
  • Published18 Sep 2026
Estimated value
Value not published
Contract term
1 Jan 2029 to 31 Dec 2034 (6 years)
Lots
Not divided into lots
Categories
  • 72000000IT services: consulting, software development, Internet and support
Regions
  • Greater Manchester

The buyer’s description

“Greater Manchester Combined Authority (GMCA), as the contracting authority for Greater Manchester Police (GMP), would like to hear from suppliers willing to share information about possible replacement solutions for its current Avaya Aura Contact Centre (AACC) system for the management its telephony platform. AACC is a critical component of the telephony platform, enabling the routing of emergency (999) and non-emergency (101) contact to GMP call handlers within its Force Contact, Crime, and Operations branch (FCCO). The system is also used by GMP’s Cell Allocation Unit, Estates team, and IT Service Desk, equating to between roughly 1000-1500 users (not concurrent users).”

From the notice on Find a Tender. Read the full documents before you rely on it.

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